Introducing Anima

anima

Please note that between now and 17th January, if you have a request then please use eConsult. After 17th January eConsult will be disabled and any request submitted (by chance) will not be actioned.

We would like to ask for your patience whilst we transition to Anima as we are aware that introducing any new system may have some teething troubles, however we are not anticipating any disruption.

We have listened to patient feedback and hope you find Anima easier to use. We are really excited about this change and the benefits it will bring to all our patients and staff.

What are the benefits to me as a patient?

As a patient, you will enjoy several advantages with our new online system:

• Easy Access: Log in effortlessly using either your Anima login or the same NHS login you use on the NHS app. You can check the status and outcomes of your current and past requests.
• No Doctor Speak: We will ask you questions about your health concerns without using confusing medical jargon.
• Language Options: You can use the system in multiple languages for your convenience.
• Complete Medical Records: Your medical records will become more comprehensive, ensuring better care for you in the future.
• Clearer Responses: Practice responses will be easy to understand.
• Instant Notifications: Receive text messages and emails notifying you when the practice has responded, so you won't miss important updates (no more emails getting lost in the junk box).
• Efficient Information Sharing: You can provide all the necessary information the practice needs without waiting on the phone.

What are the benefits to the practice?

How Waterfield House Surgery benefits from our new system:

• Clear and Organized Requests: Your requests come in a neat and organized format, making it easy for us to see and respond.
• Structured Information in Your Records: We save all your request details in a structured way in your medical records for better care now and in the future.
• Reduced Duplicates: With patients checking their request status, we will have fewer duplicate requests, keeping our system running smoothly.
• Efficient Allocation: Clear requests mean quicker allocation to the right people, making our response time faster.
• Color-Coded Urgency: Your requests get a Red, Amber, Green rating, helping us focus on urgent matters first and providing clear information on triggered responses.
• Safer and Clearer Responses: Thanks to Anima, our responses are built with precision, ensuring safety and security behind a login for your peace of mind

Learn more about Anima

Register for an Anima account

Published: Jan 9, 2024